Home Instead^®

Front Desk Receptionist

 

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At Home Instead our mission is to enhance the lives of aging adults and their families. The Home Instead office located in Ocala, Fl, who provides care in Marion County is looking for an energetic, outgoing, professional who loves interacting with people to join our rapidly expanding agency as our Front Desk Receptionist. In this position the ideal candidate will be the face and voice of our agency. This Front Desk Receptionist is responsible for accurately and professionally handling all front desk operations, including but not limited to: answering a multi-line phone system,directing calls to the appropriate personnel, greeting visitors & CAREGivers, maintaining visitor logs, scheduling appointments and meetings, managing day-to-day front desk duties, set up breakfasts and lunches for training and special events, and may be asked to perform other office and clerical duties. This Full-Time position requires a minimum of 7 weeknights of being on call after hours, including a minimum of 1 weekend per month as well as rotating holidays. This is an excellent position for someone with strong interpersonal skills, effective critical thinking, a commitment to excellence, and a desire to make a difference in the lives of older adults in our community. 

Primary Responsibilities:  

• Reflect the values of (Samuelson Personal Care, LLC, d.b.a. an independently owned and operated Home Instead franchise).
• Answer incoming calls on a multi line phone system in a friendly, professional and knowledgeable manner.
• Greet Visitors and CAREGivers in a professional, pleasant and courteous manner. 
• Demonstrate open and effective communication with the General Manager, Franchise Owner(s), Colleagues, CAREGivers, Clients, and their family members.
• Set up breakfast and lunches for visitors and or team members for special events and classroom training. 
• Assist with scheduling appointments and meetings 
• After Hours On Call Rotation, to include a minimum of 7 week day evenings and 1 weekend per month, with rotating holidays
• Assist with monitoring, and logging client and CAREGiver activity utilizing the software system.
• Assist with receiving mail 
• Assist with preparing mail to be delivered
• Assist with billing/invoicing
• Assist with achieving office goals as implemented
• Assist with maintaining accurate client and CAREGiver records in the software system.
• Maintain regular attendance at the office to execute job responsibilities
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
• Perform any and all other functions and responsibilities deemed necessary

 

Secondary Responsibilities:

• Assist with CAREGiver engagement activities
• Participate in agency related community events through out the year
• Participate as needed in all CAREGiver meetings
• Perform any and all other functions and responsibilities deemed necessary
• Perform end of day activities that may include assistance of clean up and organization
• Assist with creating and maintaining client and CAREGiver schedules with an emphasis on high quality matches and the development of extraordinary relationships.

 

Education/Experience Requirements:

• 2 years Front Desk experience preferred or 1 year Home Care experience required
• Must be at least 21 years old
• Complete and be determined Eligible: level 2 AHCA Background Check, motor vehicle record check, and drug screen
• CPR is required, but we offer this to all new hires
• Ability to lift 25lbs, bend, twist, stoop, kneel, reach, push, pull, and carry
• High School Diploma or Equivalent
• Must possess a Valid Driver’s License
• Must have computer skills and must be proficient in Word, Excel, and PowerPoint

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by (Samuelson Personal Care, LLC, d.b.a. an independently owned and operated Home Instead franchise)
• Must have excellent telephonic skills
• Must have an outgoing personality
• Must be able to work in a face paced environment with strong attention to detail
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the availability to work evenings or weekends as required
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the General Manager, Franchise Owner(s), Office Colleagues, CAREGivers and the community
• Demonstrate open and effective communication with the General Manager, colleagues, CAREGivers, clients and their family members, and Franchise Owners.
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills

Your employer is (Samuelson Personal Care LLC), (d.b.a. an independently owned and operated Home Instead franchise). Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.